COMPLAINTS PROCESS

OUR COMPLAINTS PROCESS IS THERE FOR CUSTOMERS TO GET IMMEDIATE FOCUS AND HOPEFULLY RESOLUTION TO THEIR PROBLEMS.

IT MUST BE UNDERSTOOD THAT SOME ISSUES ARE OF A 50/50 NATURE AND MAY TAKE LONGER TO RESOLVE, BUT ITS IN THE COMPANY’S INTERESTS TO START RESOLVING ANY PROBLEMS IMMEDIATELY.

OUR PROCESS IS TO REQUEST OUR CUSTOMERS WITH A PROBLEM TO PUT IT IN WRITING.

FOR ANYTHING SALES RELATED PLEASE ADDRESS TO JOHN BOWETT:-  johnbowett@sbwakefield.co.uk

FOR ANYTHING RELATING TO AFTERSALES PLEASE ADDRESS TO LUKE LOWNDES:- lukelowndes@sbwakefield.co.uk

YOU ARE WITHIN YOUR RIGHT TO TAKE IT FURTHER WITH THE FINANCIAL OMBUDSMAN

https://www.financial-ombudsman.org.uk/consumers/how-to-complain

SB WAKEFIELD LIMITED IS AN APPOINTED REPRESENTATIVE OF ITC COMPLIANCE LIMITED WHICH IS AUTHORISED AND REGULATED BY THE FINANCIAL CONDUCT AUTHORITY (THEIR REGISTRATION NUMBER IS 313486). PERMITTED ACTIVITIES INCLUDE ADVISING ON AND ARRANGING GENERAL INSURANCE CONTRACTS AND ACTING AS A CREDIT BROKER NOT A LENDER.

WE CAN INTRODUCE YOU TO A LIMITED NUMBER OF FINANCE PROVIDERS AND DO NOT CHARGE FEES FOR OUR CONSUMER CREDIT SERVICES. WE MAY RECEIVE A PAYMENT(S) OR OTHER BENEFITS FROM FINANCE PROVIDERS SHOULD YOU DECIDE TO ENTER INTO AN AGREEMENT WITH THEM. THE PAYMENT WE RECEIVE MAY VARY BETWEEN FINANCE PROVIDERS AND PRODUCT TYPES. THE PAYMENT RECEIVED DOES NOT IMPACT THE FINANCE RATE OFFERED.

ALL FINANCE APPLICATIONS ARE SUBJECT TO STATUS, TERMS AND CONDITIONS APPLY, UK RESIDENTS ONLY, 18’S OR OVER, GUARANTEES MAY BE REQUIRED.

WE ARE AT YOUR SERVICE TO GIVE YOU THE BEST POSSIBLE SERVICE AT ALL TIMES.

THANK YOU

John Bowett